Transforming Islamic Banking with AI-Driven Process Automation

About the client

A leading Islamic Bank in the UAE. The bank operates under strict Sharia principles, which adds complexity to its operational processes.

The bank faced several operational challenges:

Cannyfore, delivered a comprehensive AI-driven automation solution:

Intelligent Workflow Automation using IBM Business Automation Workflow (BAW):
- Automated core finance operations: loan settlements, staff financing, mortgage release, account merging.
- Embedded SLA tracking, routing rules, and performance benchmarking.
Unified Customer Data Layer:
- Integrated with Emirates ID, phone, and account number.
- Enabled 360° customer visibility and segmentation.
- Prepared for behavioral analytics and recommendation engines.
Smart Document Management using IBM FileNet:
- Auto-archiving with metadata.
- Audit trails for compliance.
- Natural language search and anomaly detection.
Operational Dashboards using Oracle + KPI Analytics:
- Visualized workflow performance.
- Benchmarked against SLAs.
- Future-ready for Watsonx AI integration.

Benefits:

Core Workflows Automated:
- Automated 5 high-impact Request for Operations (RFO) processes.
Reduction in Processing Time:
- Achieved 80% reduction in customer wait time.
Visibility:
- Enabled 100% tracking of customer requests and staff workload.
AI Enablement:
- Platform integrated with Watson AI roadmap for smarter operations.

IBM BAW (Business Automation Workflow)
IBM FileNet
Oracle + KPI Analytics
Watsonx AI Suite:
- Predictive Analytics for SLA breach forecasting.
- Watson Assistant for conversational banking.
- ML-based personalized services.
- NLP & Discovery for intelligent case classification and smart search.